Order


+ It takes TEN (10) BUSINESS DAYS to PROCESS BEFORE they are even shipped to you.
+ Make sure the details given are correct (the spelling of your names, the date of your wedding, spelling, grammar, etc). We do not spell-check for you. We are not liable for any mistake       cause by your side.
+ By submitting this Personalized Text Information, you are approving the text above and we are assuming all the text above is correct.
+ Personalized item are not refundable.
+ Boxes are shipped flat and require simple folding to put together. If you bought our special +   package, we will put it all together but extra cost will be charged.
+ Special packages are recommended for Klang Valley customer as it is not advisable for delivery through courier due to it bulk size. But if you still insist on our special packages, delivery can be arranged.


 

Payment


+ Please bank in the payment only after you have received the confirmation e-mail with the delivery charges.
+ To facilitate the tracking of your payment, please state your order number in the reference in the transfer detail.
+ Payment need to be completed within 3 days after you received our confirmation email.
+ If the payment is not made within 3 days, the orders will be canceled by the system and items will be released automatically.
+ We will only proceed with your product design after we received your proof of payment through email or fax.


 

Return Policy


+ All goods sold are final and are NON-REFUNDABLE and NON-RETURNABLE unless defective.
+ We allow for return the products within 7 days from the date of purchase
+ Personalized or customized products are non-refundable.
+ Items to be send back to us with their original packaging.
+ Discount & special price items are final sales.
+ Customer will be responsible to bare the shipping cost for the exchange items.
+ Delivery or shipping fees are not refundable
+ For replacement items of lower value, the excess of return will be hold as credit and used for future purchases.
+ For replacement of higher value, customers will pay for the extra value.
+ Please pack your returned items properly to ensure that items do not get damaged during shipment. Any damage will be the responsibility of the sender.


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